Privacy Policy

1. Information We Collect

• Personal Details: Name, email, phone number, and address provided during checkout or account creation.
• Payment Details: Processed securely through trusted payment gateways; we do not store card information.
• Technical Data: Browser type, IP address, device information, and site interaction analytics.
• Communication Data: Messages or inquiries submitted via contact forms, WhatsApp, or email.

2. How We Use Your Information

• To process and deliver your orders efficiently.
• To communicate regarding order updates or customer support.
• To improve user experience and website performance.
• To send promotional messages (only if you’ve opted in).

3. Data Protection

We implement secure server protocols (SSL) and rely on Shopify’s robust security infrastructure to protect your personal data. While no system is entirely foolproof, we take every precaution to prevent unauthorized access or misuse.

4. Sharing of Information

We do not sell, rent, or trade your personal information. Your data is shared only with trusted service providers when necessary, such as:

• Courier and logistics partners (for deliveries).
• Payment processors (for secure payment transactions).
• Shopify and analytics tools (to improve site functionality).

5. Cookies & Tracking

Our website uses cookies to remember preferences, improve user experience, and track site analytics. You can disable cookies in your browser settings, though this may affect certain features.

6. Your Rights

• Access and review your personal data.
• Request correction or deletion of your information.
• Opt out of marketing emails by clicking “Unsubscribe.”

7. Data Retention

We retain customer information only as long as required for legal, accounting, or operational purposes. Once no longer necessary, your data is safely deleted from our systems.

8. Third-Party Services

Our store is hosted on Shopify, which securely handles your personal and transactional data. We encourage reviewing Shopify’s Privacy Policy for more details.

9. Policy Updates

Brand Elvo may update this Privacy Policy periodically to reflect operational or legal changes. The updated version will always be available on this page.