Return & Refund Policy

1. Return Eligibility

• Returns can be requested within 7 days of receiving your order.
• Item must be unused, undamaged, and in its original packaging.
• All accessories and manuals must be included.
• An unboxing video is required for any damage or wrong item claim.
• Proof of purchase (invoice or order confirmation) must be provided.

2. Non-Returnable Items

• Products that have been used, damaged, or altered after delivery.
• Hygiene-sensitive items such as earbuds or AirPods unless defective.
• Discounted or promotional items are non-returnable unless faulty.

3. Exchange Policy

We allow exchanges for:

• Defective or malfunctioning items.
• Incorrect product or color received.
• Exchange for a different model (subject to stock availability).

4. Return Process

• Contact our support team with your order number and issue details.
• We’ll provide a return shipping address and step-by-step guide.
• Once received and inspected, we’ll confirm your eligibility via email.

5. Refunds

• Refunds are issued only after the returned item passes quality inspection.
• Refunds are processed to your original payment method or bank account (for COD orders).
• Refunds usually take 7–14 business days to reflect.
• Shipping costs are non-refundable unless the item was defective or incorrect.

6. Return Shipping

• Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.
• We recommend using a reliable courier service with tracking.

7. Damaged or Wrong Items

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear photos or your unboxing video. We’ll verify and arrange a replacement or refund immediately.

8. Need Help?

Our friendly support team is always here to assist you with your return or refund request. Reach out to us anytime using the details below.