Shipping Policy

Thank you for shopping with Brand Elvo! We work hard to deliver your orders safely, quickly, and efficiently across Pakistan.

Our goal is to make your delivery experience as smooth as possible — from checkout to your doorstep.

1. Delivery Coverage

  • We deliver all across Pakistan through trusted courier partners such as Leopard, TCS, and M&P.
  • Some remote or restricted areas may have limited delivery availability.

2. Processing Time

  • All orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • You will receive an email or SMS confirmation once your order has been dispatched.

3. Estimated Delivery Time

  • Major Cities: 2–4 business days.
  • Other Areas: 4–7 business days.
  • Delivery times may vary depending on location, courier workload, or weather conditions.

4. Shipping Charges

  • We offer Free Delivery on orders above PKR 3,000.
  • For orders below PKR 3,000, a standard shipping fee (usually between PKR 200–300) applies.
  • Shipping charges are displayed at checkout before payment confirmation.

5. Cash on Delivery (COD)

  • COD is available for all orders across Pakistan.
  • Please ensure you provide the correct delivery address and mobile number.
  • Customers must pay the full amount upon delivery before opening the parcel.

6. Order Tracking

  • Once your order is shipped, you’ll receive a tracking number via SMS or email.
  • You can use this number to check your parcel’s status on the courier’s website.
  • If you don’t receive tracking info within 48 hours, please contact our support team.

7. Delays or Delivery Issues

  • In rare cases, delivery may be delayed due to courier or weather issues.
  • If your order hasn’t arrived within 7 business days, contact us for assistance.
  • Brand Elvo is not responsible for delays caused by incorrect shipping details.

8. Damaged Parcels

Please check your parcel upon delivery. If it appears damaged or tampered with, do not accept it and contact us immediately. We’ll arrange a replacement or refund after verification.

9. International Shipping

Currently, we only offer delivery within Pakistan. International shipping options will be introduced soon.

10. Support & Contact

Our team is always available to assist you regarding order tracking, delivery issues, or courier-related queries.

Brand Elvo

📍 Layyah Chowk Azam, Ward No. 3

📞 +92 320 9936720

📧 abdullahsaeed1033@gmail.com

ZIP Code: 31200